Shipping & Delivery Policy

Processing times

Orders placed before 2:00pm ET on a business day are normally picked and packed the same day. Orders placed after that time, at weekends or on U.S. public holidays are processed on the next business day. During sale periods processing may take up to two business days.

Delivery options and rates

• Standard Ground — 4 to 7 business days — $7.95, free on orders over $99.
• Expedited — 2 to 3 business days — $16.95.
• Overnight — next business day when ordered before 2:00pm ET — $34.95.

Delivery estimates are counted in business days from dispatch, not from the time the order is placed, and exclude weekends and holidays.

Delivery area

We ship within the United States. Standard rates apply to the contiguous 48 states; Alaska and Hawaii are served at expedited rates. We do not currently ship internationally, to freight forwarders, or to APO/FPO addresses.

Tracking

A tracking number is emailed as soon as your parcel leaves our warehouse at 1406 Harvey Ave, Severn, MD 21144. Carrier scans can take up to 24 hours to appear. Order status is also visible in My Account.

Delays, damage and lost parcels

Carrier delays caused by weather or network disruption are outside our control, but we will help trace any parcel. Report visible shipping damage within 5 days of delivery, keeping the packaging, and we will arrange a replacement or refund. If tracking shows delivery but the parcel cannot be found, contact us within 14 days so we can open a carrier investigation.

Address accuracy and refused deliveries

Please check your address before submitting an order; we can amend it only before dispatch. Parcels returned as undeliverable or refused are refunded less the original outbound shipping cost once they arrive back at our warehouse.

Questions

Contact info@altivorixgroup.com or +1 504-470-3952 during monday – friday, 9:00am – 6:00pm et.