Privacy Policy

Who we are

Altivorix Group LLC, 1406 Harvey Ave, Severn, MD 21144, is the business responsible for personal information collected on this website. Contact us at info@altivorixgroup.com or +1 504-470-3952 with any privacy question.

Information we collect

• Order information: name, email, phone, shipping and billing address, and order contents.
• Support information: the content of messages you send us and your contact details.
• Marketing information: your email address if you subscribe to our newsletter.
• Technical information: browser type, device type, pages viewed and similar analytics data where you have accepted optional cookies.

Payment card details are not collected or stored on this website. When card payment is enabled it will be handled directly by a third-party payment processor.

How we use information

• To process, pack, ship and support your orders, including returns and refunds.
• To respond to enquiries and provide customer service.
• To send marketing emails where you have subscribed, with an unsubscribe link in every message.
• To maintain security, prevent fraud and meet accounting and legal obligations.

Sharing

We share information only with service providers who help us run the business — shipping carriers, payment processors, email and hosting providers — and only to the extent needed for those services. We may disclose information where required by law. We do not sell personal information.

Retention

Order records are kept for as long as needed to fulfil the order and meet tax and accounting requirements. Marketing contact details are kept until you unsubscribe.

Your choices and rights

You may request a copy of the personal information we hold about you, ask us to correct or delete it, or opt out of marketing at any time by emailing info@altivorixgroup.com. Depending on where you live, state privacy laws may give you additional rights, including the right not to be discriminated against for exercising them. We respond to verified requests within the period required by applicable law.

Children

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

Security

Traffic to this site is encrypted in transit and access to order data is limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes

We update this policy when our practices change. The date at the top of this page shows the most recent revision.